Safety & trust
Safety and trust at Outvers
Outvers is a marketplace, so trust is the product. We do not own the rafts, the harnesses or the trails; independent partners do. Our job is to check who they are, make the money rules predictable, and say plainly where we stop. Some safety and verification features vary by experience and partner. Each listing shows what has been checked before you book. Where Outvers does not do something, like arranging permits or dispatching emergency services, we say so.
Every partner is checked in three steps
A partner's step decides what they can list and sell. The badge on each listing tells you how far they have got. The badge is about identity, not popularity: response times are tracked separately.
Phone verified
A phone number confirmed by OTP at sign-up. At this step a partner can draft listings but cannot publish, take bookings or get paid. No badge yet.
Identity verified
Aadhaar and PAN, checked by the Outvers team. An Identity verified partner can publish single-day experiences up to ₹5,000 per person and 8 people per slot, and carries the “Identity verified” badge.
Business verified
Identity checks plus a recorded video call to see the premises and equipment, a GSTIN or a self-declaration with Udyam registration, and the guide certificates the activity calls for (ATOAI, RMI, NIM or APPI, for example). A Business verified partner can list without limits and carries the “Business verified” badge.
The money rules are written down before you pay
- Named cancellation terms, fixed when you book
- Every experience uses one of four presets: Flexible, Moderate, Strict or Non-cancellable. The preset is fixed when you book and shown on the experience page, at checkout and on your confirmation. The refund is worked out from the preset, when you cancel and what you paid, with no one reviewing it inside the window. The full breakdown is on our cancellation policy page. See the cancellation policy.
- Refunds go back the way you paid
- A refund for a cancellation goes straight back to how you paid, not to a wallet. Banks usually show it within 5 to 7 working days. Your wallet holds Outvers credit from offers, which applies automatically at checkout and cannot be cashed out. If a partner cancels, you get a full refund whatever the preset.
On the ground: permits and safety
- Permits spelled out, not arranged
- Some experiences sit in permit-controlled areas, such as Inner Line Permit zones or wildlife reserves. Outvers names each permit you need in plain language, links to the official application, and asks you to confirm it before you book. We do not arrange permits for you.
- Trusted contact
- You can save a trusted contact — name, phone and relationship — in your account settings, so the Outvers team knows who to reach on your behalf in an emergency.
- A marketplace, not an emergency service
- Outvers does not dispatch emergency services and does not promise a response. In a life-threatening emergency, dial 112.
Questions about safety?
Email support@outvers.com and our team will help. We aim to resolve disputes raised inside the cancellation window within 48 hours.